Job Position: Shipping/Receiving Wkds
Location: Terrell, TX 75160
Pay Rate:$17.00/hr and up
Shift: Friday through Sunday – 7 am to finish approximately 5 pm
Description: Freezer Warehouse in Terrell is looking for a Weekend Shipping & Receiving Clerk.
Tasks:
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Coordinate shipments with carriers.
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Arrange equipment, loading/unloading schedule, and requirements Communicate with customers on the shipping schedule, pricing, product availability, product/shipping documentation, sample request, and loading requirements, and order confirmation. Forecast, gather, input, and coordinate inventory activity data to accurately reflect product movement, and ensure product availability for future orders/shipments.
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Enter data accurately into the system for invoicing.
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Compile invoice information Weekly.
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Audit paperwork for compliance.
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Track and trace railcar movements to ensure availability, estimate loading dates and transit times, and schedule future orders.
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Maintain and update the system database.
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Assist the front desk Shipping & Receiving window.
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Address customer questions about products, services, orders, and inventory availability through phone, email, or chat in a timely and accurate manner.
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Ensure orders are processed accurately and track shipments from the warehouse to the customer.
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Provide updates on delivery status and resolve any issues that arise.
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Handle customer complaints or concerns promptly, identifying the root cause of the issue and working with other departments to provide solutions.
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Maintain a strong understanding of the company’s offerings, including product specifications, storage requirements, and logistics, to effectively answer customer questions.
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Document customer interactions, feedback, and resolutions in a customer relationship management (CRM) system or similar software, ensuring all records are accurate and up-to-date.
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Work closely with warehouse, logistics, and sales teams to ensure customer needs are met and that operations align with customer expectations.
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Proactively follow up with customers after resolving issues or completing orders to ensure satisfaction and build strong relationships.
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Manage the return and exchange process efficiently, ensuring that customer requests are handled smoothly and within company policies.
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Achieve key performance indicators (KPIs) such as response time, order accuracy, and customer satisfaction scores to contribute to overall business goals.
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Communicate clearly and courteously with customers at all times, ensuring that they feel valued and respected in every interaction.
Qualifications & Requirements:
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Minimum of three years of customer relations, sales, and/or order processing experience.
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High School Diploma or Higher
Computer Skills: Ability to operate a computer with Microsoft Office, Adobe Acrobat, and other proprietary/data entry software.
Skills:
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Customer Oriented Detail Oriented & Able to Multi-task.
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Excellent Communication Skills - Ability to communicate effectively with others orally and in writing.
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Conflict Resolution - Ability to deal with others in an antagonistic situation.
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Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
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Interpersonal - Ability to get along well with a variety of personalities and individuals.
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Problem-Solving - Ability to find a solution for or to deal proactively with work-related problems.
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Team Builder - Ability to convince a group of people to work toward a goal.
